// No product or component can be absolutely secure. Yes, I tried 8280 and also 8322 with the same results. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). This is a nice puzzle Waiting for your comments. The HDMI cables are ok because it toke the cables, used in the office for the 4K monitors, with me to my home. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. Then the standard Microsoft driver will be used. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. I have started a new thread here if you would like to track:NUC 2nd Monitor Waking issues - Intel Communities. I did some more testing via the Intel Graphics center. For more information, please see our Please, provide me with the following: Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? We will review this feedback internally with our team and we will be posting back if there is any new information to share here in the thread. Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". While I was writing this, I recorded a small video showing the problem. I tryed Windows 10 and 11 and both have the same result. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. The Intel sign-in experience is changing in February to support enhanced security controls. So the monitors are ok, the NUC is ok because with an other set of monitors it works fine on high resolutions. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Please click the verification link in your email. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Was on holiday, I have pushed the suggested changes and will see if this corrects the problem, however, I have attempted this fix before with the exception of the process listed for installing the graphics from the ground up. Are you using any adapters or dongles to connect the displays? Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . Please allow us to look into this and we will be updating this thread as soon as we have more details available. 1. Sorry, you must verify to complete this action. Thank you for your response and for all the details. Dont have an Intel account? 5- Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? Hi, I also experienced problems with the hdmi outputs of this model. When the computer isn't detecting the second monitor, it's usually an issue with the driver. For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. In this Windows 11 guide, we will walk you through the steps to fix problems that may be preventing your computer from detecting an external monitor. See Intels Global Human Rights Principles. So the Cables go directly from computer to screen. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). You may re-send via your If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Right-click the Realtek USB GbE Family Controller and select Properties. Download and install theIntel Management Engine Driver. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). do you still prefer O go back to the .1191 drivers? Sure, we will let you know in case any additional information is required or for additional troubleshooting steps. Seems that NUC11TN technical product specifications confirm this. profile. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. At this point we can remove Legacy drivers from Device Manager: 6.1-Right-click on Intel HD Graphics or similar, and select Uninstall Device. There is a 30-day money-back guarantee, so give it a shot today. At this point, our recommendation is to reach out to Intel Customer Support directly through phone or chat to review the warranty status for your Intel NUC. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. Please click the verification link in your email. i use 2 displays (hdmi + usb c). Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. I'm very happy. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. 5- Right-click the Windows Start button. Everything starts working !!! They were all hooked up to 2 PC's with both a nVidua graphics card. Only HDMI1 could do 2560x1440. I hope this articulates the issue i am having. Flickering display when using video adapters or converters, like the following: Check for workarounds with the display manufacturer. Please click the verification link in your email. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. Remember me Sorry, you must verify to complete this action. It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. HDMI 2 can output a maximum resolution of 1920x1080. Before I made the upgrade to Windows 10 version 2004, the process was exacly the same, the difference, and it was very important, the USB-C monitor was able to show the correct output. Sorry, you must verify to complete this action. It seems it's the operating system but I don't have anything to prove it. See Intels Global Human Rights Principles. It's less commonly seen when using USB-C or DisplayPort. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However still the same outcome. Forgot your Intelusername It works well with only one monitor connected, either connected via HDMI or via USB-C. 2. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. I connecten 2 Asus monitors to the NUC, both are exactly the same. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click on "Next",save the report and attach it to your response. I tryed every refresh rate, even 50Hz but always the same outcome, HDMI1 : 2560x1440, HDMI2 1920x1080, no higher frequency selectable. By default, Intel SSU will take you to the "Summary View". Sorry, you must verify to complete this action. HDMI 2 can output a maximum resolution of 1920x1080. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. By signing in, you agree to our Terms of Service. Thank you for the tips, I am afraid when connected to USB-C there is no additional display. You may contact the ASUS* support for a (newer) firmware update. Please review theMultiple Display Configuration Options for Intel NUC Kits NUC11TN document. By signing in, you agree to our Terms of Service. Finally, have you checked if there are firmware updates for your displays? Please make sure to select your country or region and to contact us within your local business Support hours. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: Run the latest BIOS firmware: BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS. Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. I have swapped them around (I.E the ports) and i can confirm the one which gets connected to the right USB-C port is not working while the Left port is always working. You can also try the quick links below to see results for most popular searches. I have "extend these displays" configuration. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. Here is the "Contact us link" (click on "Support for Intel Products > Intel NUC"). We appreciate all feedback, but cannot reply or give product support. What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? I have to configure the HDMI as the primary display. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. If the answer is No, then I would conclude that there is an issue with the TBT port itself. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. HDMI1 was not working as far as I could see. Ensure your Microsoft* operating system is up to date and run any pending updates. The problem is when I have the two connected at the same time. Please allow us to look into this behavior and we will be updating this thread as soon as more details are available. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. Please click the verification link in your email. 5. Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. Thank you for your response and all the details provided. 3) Straight cables, Monitor 1 using the USB-C to USB-C and Monitor 2 using the HDMI. Visit our corporate site (opens in new tab). So it seems the NUC and the drivers are all correctly installed. I've swapped monitors and cables. Mauro Huculak is technical writer for WindowsCentral.com. Check Device manager > Display adapters. If you sign in, click. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. Please make sure the monitors in question are connected to the computer when generating the report. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. for a basic account. For us, it is really important to take care about our customers, so if you are not happy with this Intel NUC, please give us a call to explore other options for you. My monitors also have a displayport. I will close this thread. For more complete information about compiler optimizations, see our Optimization Notice. Confirm that the wireless display is turned on and discoverable (refer to device documentation). and our I checked Windows 10 and 11 and both show this problem. As mentioned before, a normal desktop PC does not have these problems. You can easily search the entire Intel.com site in several ways. Select Selective suspend in the menu and set the value to DISABLED. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Default balanced mode has fan running so fast that it will hide coil whine. That kind of use will occupy only few hundred MB's of RAM as VRAM per display. Please provide details. In my case I can set HDMI 1 to the higher resolutions. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. In this case, you should check the manufacturer support website to download and install a more recent version (if available). Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. Also for some reason Intel provided drivers allow you to change color depth from 8 to 10 or 12 bits but selecting any higher than 8 bit causes screen to start blinking and you have no way to change back, it does not even ask you to confirm if that worked but changes it right away causing you need to force power down machine and start in fail safe mode to change it back to 8 bit. Sign up here I tried to reset some settings in order to get the USB-C Monitor as Monitor 2 but maybe this is just not possible due to the internal hardware addressing. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. 6- AReport for Intel Graphics Driversfollowing the steps on the link. Click the menu where it says "Summary" to change to "Detailed View". and our The Intel SSU defaults to the "Summary View" on the output screen following the scan. Like i said earlier, swapping the monitors around I.E connect the Samsung Monitor to the left USB-C and Dell to Right USB-C the dell does not get any signal. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. You can easily search the entire Intel.com site in several ways. Anyone at Intel actually testing these things? To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. Sorry, you must verify to complete this action. HDMI 2 can not go higher then 1920x1080. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. ExpressVPN: The best VPN available right now (opens in new tab). Extended or mirrored? EreskiFebruary 20, 2020, 6:35pm #28 Hi. Download and run Intel System Support Utility for Windows. It seems some kind of administrator setting is released when SSU is run. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080.

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